Should the service provider have insurance?
Yes, definitely. The sofa can get damaged during the work, and without insurance you are left alone with that cost. Our work is covered by liability insurance of €50,000 (BTA), see insurance.
What should you ask about what the price includes?
Find out exactly what is included in the price. Some providers clean only the frame and seat cushions within the price, while back cushions cost extra or the area under the seat cushions is not cleaned at all. Our price always covers the whole sofa: the frame, seat cushions and back cushions, see sofa cleaning.
What happens if the result is not achieved the first time?
Ask whether they offer a free redo if a stain or odor does not fully disappear the first time. Some providers redo the sofa, but if the result is not what was agreed, it stays that way and the customer has to pay again for a new cleaning. We redo it free of charge if the agreed result is not achieved the first time.
How do you set the price and the result?
We tell you the price and the expected result before you order, based on the photos you send. On site we look the sofa over again and clarify if needed, because you cannot always foresee everything from photos.