1. Seller
Level Two Solutions OÜ (trademark Diivanipuhastaja), registry code 16730315, Tähetorni tn 21d, Nõmme district, 11625 Tallinn, Harju County.
Phone +372 5627 2798, e-mail tellimus@diivanipuhastaja.ee.
The seller is not subject to VAT, so no VAT is added to prices.
2. Service
We offer on-site chemical cleaning of furniture and textiles (sofas, armchairs, mattresses, rugs and other upholstered furniture) in Tallinn and Harju County. The service description and prices are on the website. The final price is confirmed when the order is confirmed.
3. Ordering and contract
An order can be placed through the website's inquiry form, by phone or by e-mail. The contract is considered concluded when we have confirmed the order and the customer has paid the service price (see section 4). The confirmation states the service, address, time and price.
4. Price and payment
- Before booking a time, the customer pays 100% of the service price in advance.
- You can pay by Estonian bank link or card through the Montonio payment solution. Payment data is not stored on our servers.
- Once the prepayment is received, the time is confirmed and we send a confirmation by e-mail or SMS.
- If it turns out during the work that the item is considerably larger or more complex than stated in the order, we agree the additional fee with the customer beforehand. No additional fee is charged without the customer's consent.
- The invoice is sent by e-mail.
5. Provision of the service
We arrive at the agreed address at the agreed time. The customer ensures access to the item and the room, water and electricity connection (if needed) and free access to the item. If the customer is not present at the agreed time or access is not given, the service is considered cancelled by the customer under section 6.
Before the work, we assess the condition of the item. If some stain or damage cannot be fully removed (e.g. old, set-in stains or stains that have taken color out of the fabric, worn or damaged material), we tell you in advance on site and the customer decides whether we continue.
6. Cancellation and rescheduling
- At least 48 hours before the agreed time: the order can be cancelled or rescheduled free of charge. We refund the prepayment in full within 14 days.
- Less than 48 hours before the agreed time, or if you do not notify us: the prepayment is not refunded, because the time has been reserved for you and we cannot offer it to another customer.
- To notify us of a cancellation, call +372 5627 2798 or write to tellimus@diivanipuhastaja.ee. The time is counted from when the notice is received.
- If we have to cancel the time (illness, technical failure, weather, etc.), we offer a new time or refund the prepayment in full.
7. Right of withdrawal (consumer)
If you are a consumer, you have the right to withdraw from the contract within 14 days without giving a reason. The period starts on the day the contract is concluded.
Important: if you want the service to be provided before the withdrawal period ends (e.g. you book a time within 14 days), we ask you to expressly confirm this when ordering. In that case:
- if you withdraw after the service has started, you pay us proportionally for the service already provided;
- if the service has been fully provided, you lose the right of withdrawal, because you agreed to this when ordering.
Notify us of the withdrawal with a clear statement by e-mail or post (you may use the form below). We will refund the prepayment no later than 14 days after receiving the withdrawal statement, in the same way you paid.
Model withdrawal form
(Fill in and send to tellimus@diivanipuhastaja.ee if you wish to withdraw from the contract.)
Addressee: Level Two Solutions OÜ, Tähetorni tn 21d, 11625 Tallinn, tellimus@diivanipuhastaja.ee
I hereby notify that I withdraw from the service contract I have concluded.
Order date: ____________
Service: ____________
Consumer's name: ____________
Consumer's address: ____________
Date: ____________
(Signature, if the statement is on paper)
8. Claims and complaints
If the result does not match what was agreed, let us know within 7 days of the service being provided, preferably with photos, at tellimus@diivanipuhastaja.ee or by phone +372 5627 2798. We reply within 3 working days.
If the defect is justified, we first clean again once, free of charge, at an agreed time. If this does not produce a result, we agree on another solution: a price reduction or a partial refund of the prepayment, depending on the size of the defect.
A claim is not justified if the result differs from what we told you in advance on site (see section 5) or if the damage was already present on the item before the work.
9. Liability
We are liable for damage we have caused through our actions, to the extent provided by law. We are not liable for hidden defects in the item or for prior wear.
10. Personal data
We process personal data in accordance with the privacy policy. Payments are mediated by Montonio Finance OÜ, which processes payment data under its own terms.
11. Dispute resolution
We try to resolve disputes through negotiation. A consumer has the right to turn to the Consumer Disputes Committee (komisjon.ee) or the Consumer Protection and Technical Regulatory Authority (ttja.ee). Estonian law applies.