This privacy policy explains what personal data Diivanipuhastaja (Level Two Solutions OÜ) collects through the website diivanipuhastaja.ee, why we do so, how long we retain the data and what rights you have as a data subject. The policy applies to everyone who visits our website, submits an inquiry, orders the service or signs up for the newsletter.
1. Controller
The controller of personal data is:
- Level Two Solutions OÜ (registry code 16730315)
- Address: Tähetorni tn 21d, Nõmme district, 11625 Tallinn, Harju County
- E-mail: tellimus@diivanipuhastaja.ee
- Phone: +372 5627 2798
2. What data we collect
We collect data only when you provide it to us yourself (e.g. through the inquiry form, contact form or newsletter sign-up), or automatically when you use the website, with the help of analytics and marketing tools.
2.1 Data you provide
| Form | Data we collect |
|---|---|
| Inquiry form (/esita-paring) | Name, phone, e-mail, address, order description, optional discount code, optional photos, a note "I need the service today", a note about signing up for the newsletter |
| Contact form (/kontakt) | E-mail, message content |
| Newsletter form (in the footer on every page) |
2.2 Data collected automatically
We use the following third-party tools on the website, which may collect data about your device and behavior (e.g. IP address, device and browser type, pages visited, clicks, referral source):
- Google Analytics (GA4) — for analyzing website usage statistics and traffic.
- Meta Pixel (Facebook/Instagram) — for measuring ad performance and remarketing (e.g. targeting ads at people who have already visited our site).
These tools use cookies and similar technologies. On your first visit, you can choose whether to allow analytics and marketing cookies or not.
3. What we use data for
- For replying to your inquiry or order, providing the service and billing for it
- For contacting you by phone, e-mail or SMS about questions related to the order
- For sending the newsletter, if you have clearly given your consent for it
- For improving the website user experience and analyzing visit statistics (Google Analytics)
- For showing ads and measuring their performance, including remarketing (Meta Pixel)
- For preventing fraud and abuse (e.g. reCAPTCHA for spam protection)
4. Legal basis
- Performance of a contract — if you submit an inquiry or an order, we process your data in order to provide the service.
- Consent — sending the newsletter, analytics and marketing cookies (you can withdraw your consent at any time).
- Legitimate interest — ensuring website security, spam protection, basic visit statistics.
5. Who we share data with
We do not sell or share your personal data with third parties for marketing purposes without your consent. The following service providers process data on our behalf:
- Veebimajutus.ee — website hosting service (data on the server, including uploaded photos)
- Google — Google Analytics (GA4), Google Maps/Places API (address autocomplete and distance calculation), reCAPTCHA (spam protection)
- Meta (Facebook) — Meta Pixel for measuring ad performance and remarketing
- Montonio Finance OÜ — payment service (bank link and card payments for the order)
Some of these service providers may process data outside the European Economic Area. In that case, these companies ensure data protection through Standard Contractual Clauses or other safeguards compliant with the GDPR.
6. Cookies
The website uses cookies so that the website works correctly (strictly necessary cookies) and to measure visits and ad performance (analytics and marketing cookies). We use analytics and marketing cookies only with your consent.
7. Data retention
- We retain inquiry and order data for as long as is needed to provide the service, for billing and to fulfill obligations arising from the Accounting Act (generally up to 7 years from the issue of the invoice).
- We keep the newsletter e-mail address until you unsubscribe.
- We delete uploaded photos after the order is completed, if they are no longer needed to provide the service.
- Analytics and marketing data is retained in accordance with Google's and Meta's own retention periods.
8. Your rights
Under the GDPR (General Data Protection Regulation), you have the right to:
- receive information about what data we process about you;
- request the correction of inaccurate data;
- request the erasure of data when there is no longer a legal basis for it;
- restrict the processing of your data or object to its processing;
- receive your data in a structured form (data portability);
- withdraw at any time the consent you have given (e.g. newsletter, marketing cookies) — this does not affect the lawfulness of processing carried out before the withdrawal;
- lodge a complaint with the Data Protection Inspectorate (aki.ee) if you believe your data has been processed unlawfully.
To exercise your rights or if you have questions, contact us by e-mail at tellimus@diivanipuhastaja.ee or call +372 5627 2798.
9. Security
We apply reasonable technical and organizational measures to protect your data (e.g. restricted access, secure file upload, file type and size limits). However, no online system can guarantee 100% security.
10. Changes to the privacy policy
We may update this privacy policy from time to time, for example if we change the service providers we use or if legislation changes. The updated version is always published on this page together with the date the policy was last changed.
This policy describes our actual data processing practice as of 01.10.2026. For legal advice, we recommend having the policy reviewed by a lawyer, especially if new processing activities or partners are added.
Questions about your data? Write to us, we reply within 1 hour.
Write to us