Why is an old stain harder to remove than a fresh one?
Over time a stain soaks deeper and deeper into the fabric. If you try to remove the stain yourself with household products and then leave it unattended for a long time, the situation gets even more difficult. Food stains and odors generally come out even after a longer time, but the result is better if you react quickly.
Are there stains you can't get rid of at all?
Yes, for example a blood stain on light fabric that has been there for a few months usually no longer comes out completely. With blood, unlike many other stains, you need to react right away.
What should you do if you don't know what the stain on your sofa is or how old it is?
Do mention it in your inquiry: write what stain you think it is and how long it has been on the fabric, if you know. It helps us prepare better before we come. You shouldn't try to remove the stain yourself.
What should you do right away when you notice a new stain on your sofa?
Don't start removing it yourself, call us as soon as possible. The sooner you react, the better the result, whatever the type of stain.
How do you remove an old stain?
We use hot-water extraction cleaning with an upholstery extractor and products suited to the stain. For a specific stain, read: coffee stain, wine stain, felt-tip and marker, grease and food stains, urine. You can find the full process on the sofa cleaning page.